Coronavirus Disease (COVID-19) Precautions
The care and concern for our Riverton family employees, residents, clients and partners is our highest priority. With the coronavirus pandemic continuing to evolve, the CDC continues to cite social distancing as the best way to prevent the spread of coronavirus. With this in mind, we have implemented the following operational changes across our divisions, effective as of March 27 and continuing until further notice.
Riverton Community Housing
Riverton Community Housing Staff are meeting weekly for discussions and to closely monitor the impact of COVID-19 on our employees, residents, vendors, guests and all aspects of the communities we serve. We are following guidance from the CDC on cleaning and disinfecting and have implemented temporary policies for resident events, hospitality and social distancing in an effort to prevent additional risk.
Amenity and Common Spaces
The amenity and common areas within our communities are closed. This includes resident events and hospitality bars as well as rentals and general use of common areas for business or social gatherings. These adjustments allow us to effectively clean and disinfect spaces and encourage continued social distancing as our best method to fight the spread of coronavirus. We are closely monitoring guidance from the CDC and local authorities to determine when to safely reopen these spaces.
Leasing Office Hours
Our office is closed to outside visitors during this time, but our staff is still present and available during our normal office hours of Monday-Friday 9am-5pm by phone and email. We are asking residents to contact the property management teams via phone, email or resident portal and to refrain from visiting the office in order to minimize in-person interactions. We encourage all residents, when possible, to sign into the Riverton resident portal for ease of communication and online rental payments.
All leasing and application processes will take place online. For the safety of our staff members and prospective renters, we are not offering in person tours at this time. If you are interested in leasing at one of our communities, please contact our leasing office at firstname.lastname@example.org to discuss leasing options. We also encourage prospective renters to utilize our website and the Riverton Community Facebook page where you will find photos and floorplans for each of our properties.
Maintenance requests will be completed for essential services only. Essential services are defined as loss of heat, loss of water, loss of use of appliance or toilet, loss of electricity (specific to a unit), water leak or any life-safety matter. All other service matters will be put on hold for an interim period. Our Emergency maintenance number is still available for those that need immediate assistance.
Customer service remains a core focus even during these difficult times. We appreciate your understanding and patience as we implement protocols to continue providing service while also maintaining your well-being and that of our employees. While we recognize that these measures may pose a temporary inconvenience, we believe it’s the right thing to do in order to preserve the welfare of our communities.
Please continue to stay tuned to the CDC’s website for regular updates. Our leadership team is monitoring the situation around the clock and will continue to provide ongoing guidance and support. We sincerely appreciate your support and understanding during these challenging times.
We are constantly communicating amongst company leadership to understand the specific needs of our teams so we can quickly react to provide them with the appropriate support. The following temporary policies have been enacted to prevent the spread of coronavirus and ensure the safety of all on-site employees.
We are encouraging employees who are sick, feeling sick, caring for someone who is sick or has been in contact with someone who is sick, to stay home and follow CDC recommendations until they have fully recovered. We have also provided employees with clear guidelines on how to gain approval for return to work.
Riverton Community Housing is committed to protecting the health and well-being of everyone in our cooperative communities so they can return safely to their homes and families each day.